Policies

FesslerUSA accepts customer Purchase Orders that meet the following terms and conditions:

Submission & Confirmation of Purchase Orders

Purchase orders may be submitted to FesslerUSA by mail, by fax, by email or by EDI, but not verbally. After review of the purchase order, your FesslerUSA account representative will either confirm the purchase order or notify you of any revisions. Every order must be formally accepted by FesslerUSA in order to be valid.

Shipping

All merchandise is shipped FOB Orwigsburg, Pennsylvania. Orders are shipped by a customer-designated LTL carrier or by UPS ground. Unless otherwise instructed, partial shipments may be made. FesslerUSA will not be responsible for loss or damage during shipment. All freight claims for damaged, lost, and/or missing merchandise must be filed with the appropriate carrier.

Overages

For custom garments, FesslerUSA overcuts order quantities by approximately 5%-10% in order to prevent shortages, and ships all first quality goods.

Payment Terms

Net 30 payment terms are available to customers who meet the credit requirements of our credit insurance carrier. To begin credit approval process, please complete and submit this Credit Application & Agreement to FesslerUSA. which takes approximately 1 week. Alternatively, we accept cash in advance, COD, Visa, MasterCard or Discover (with a 3% credit card processing fee). Deposits may be required on first time orders for custom garments.

Cancellations

All cancellations are subject to FesslerUSA approval. Cancellations cannot be accepted on orders for custom garments after production approvals are signed and production has begun.

Notice of Potential Claims

Customers must notify FesslerUSA of any claims for shortages or quality problems within seven (7) days of receipt of goods. Claims may not be submitted after the goods are embellished, printed or garment dyed by the Customer. The Customer is responsible for any fallout or losses that may result from the garment dye process.

Returns & Credits

After evaluating a claim, FesslerUSA may authorize a return by issuing a Return Authorization (“RA”). Returns are not accepted without an authorization number (RA#). We will not accept any merchandise claims if the garments have been altered by any additional processing. A credit memo may be issued upon receipt of goods and inspection by the FesslerUSA quality department, and only up to the value of the invoiced garments. Deductions from payment are not to be taken until the credit memo has been issued.